The missing Blackberry Messenger Icon is a common occurrence these days. Some people try to re-download the blackberry messenger application when they notice this problem but of course, that option does not work.
If you find out that you cannot find your blackberry messenger icon anymore, there are two options to solving this;
FIRST OPTION [Revealing all invisible Icons / Folders]
It is possible that the Blackberry Messenger icon could have been hidden deliberately or unknowingly by you, a friend or someone else who had access to your blackberry phone. If this was the case, then these steps below would be all the solution you need;
- Go to the main screen of your blackberry phone.
2. Press your menu key ( is the key with the blackberry logo on it) to display your already visible icons / folders.
- 3. Press the menu key again and a tab would pop out. If you have any hidden folders or icons, the tab would have the ‘Show All’ option (Please see picture below). Select the ‘Show All’ option to reveal all the hidden icons / folders on your main menu. Feel free to repeat the ‘Show All’ action inside each folder, as your Blackberry Messenger icon could have been hidden in your main menu or in any of your folders.
SECOND OPTION [Wipe Handheld]
If your case was not as explained in the first option, then this second option is for you.
It is a confirmed and personally tested fact that, a Missing Blackberry Messenger Application cannot be restored by just downloading and reinstalling the app. In this scenario, you would have to first ‘Wipe your Handheld’. Wiping your handheld will delete all your settings, contacts and every data you have ever stored on the phone, therefore before you use the ‘Wipe Handheld’ option, I advise you do a backup.
N/B: You do not need to backup your memory card as its contents are NOT tampered with during a phone wipe.
Wiping your handheld would restore your blackberry phone to factory settings. Once this has been done, your blackberry icon would appear (i.e. only if it was part of the factory installed applications); otherwise, just simply download and install it and you are good to go.
*Below is an example of how to ‘Wipe a Blackberry Curve 8900’
- Go to Settings > Options > Security Options > General Settings > Then press the menu key (signified with blackberry logo) and select the ‘Wipe Handheld’ option.
*Please note that finding the ‘Wipe Handled’ option under Settings, differs depending on your blackberry model and the operating system in use.
Eta's Digital WareHouse 
thanks Eta this really helps
Posted by Anonymous | December 1, 2011, 3:26 amwhat’s up people
Posted by Etele Daniel .T. (@taristyle23) | January 11, 2012, 5:27 pmThanks. I’ve looked everywhere for a solution and most recommendations were so complicated. I simply found I had marked the missing icons as “hide” Your solution helped me to discover this with no complicated moves.
Posted by Sondra | January 27, 2012, 1:28 pmThanks so much Sondra. I am glad I was able to help. Stay Blessed.
Posted by Eta Uso Jr | January 27, 2012, 8:12 pma new bbm version showed up n i tried downloading but i didn’t finish d process so i discovered my bbm icon disappeared.How can u help me out?
Posted by akinseye yejide | February 12, 2012, 1:52 pmPlease kindly use the guidelines in the article above. Thanks.
Posted by Eta Uso Jr | April 22, 2012, 9:01 amwipe then download the update again………the icon will appear
Posted by donald | June 21, 2012, 6:14 pmHello,having same problem as written above but the thing is I actually flashed my phone recently and have since been trying to download my bbm,bb app,twitter and all but anything I download all this it gives me a report which reads “installation successful” but can’t find any of these application.would really appreciate if you could help out.thanks
Posted by cupid | May 19, 2012, 10:31 amCheck to see and ensure that none of your icons are hidden.
Posted by Eta Uso Jr | May 19, 2012, 11:51 pmThanks a lot Eta.
Posted by ronny malalek | May 22, 2012, 9:17 amYou are highly welcome
Posted by Eta Uso Jr | May 22, 2012, 9:11 pmTnks but pls hw do I do d backup before d wipe handheld? Tnks
Posted by gina | July 5, 2012, 7:51 pmiv got the same problem i downloaded apps world and lost bbm
Posted by Anonymous | December 16, 2012, 7:00 pmhad same problem downloaded apps market and lost my bbm now trying to get it back
Posted by mark | December 16, 2012, 7:02 pmHope the article helps. Thanks.
Posted by Eta Uso Jr | December 17, 2012, 7:49 amI clicked the ‘Show All’ option, and I found the BBM icon, but it’s transparent. I tried to delete it by going to my applications, but the ‘Delete’ option was not available. I’m using a Curve 9330.
Posted by Jennifer | December 27, 2012, 3:13 pmDon’t delete it. Just go to it and press d menu button on your blackberry, then select unhide.
Posted by Eta Uso Jr | December 27, 2012, 3:16 pmHi Eta, how are you today? I have done ‘ wipe handheld’ yet cant find the bbm. and when i try to install it says ‘error- no cached credentials’. Please what do i do in this case
Posted by Duchess | January 18, 2013, 9:19 amMust have to do with your software licensing file. Try re-installing your operating system afresh. It would solve it.
Posted by Eta Uso Jr | January 21, 2013, 10:43 amk,tnx
Posted by Anonymous | January 21, 2013, 11:17 amHi Eta, I have wiped handheld yet i cant find the bbm icon. and when i try to download it , a pop up says ‘ error- no cached credentials’ what do i do in this case
Posted by lizzyberry2001 | January 18, 2013, 9:22 amThat’s strange but no unusual. I think it has to do with your software licensing
Posted by Eta Uso Jr | January 21, 2013, 10:43 amPlz..I av tried d ‘show all’ optns..bt d icon is still unavailable!
Posted by Sophy | February 3, 2013, 10:07 amhi how do i backup before d hand held option
Posted by bee'divine | April 4, 2013, 5:42 pmthanks it worked
Posted by Anonymous | April 17, 2013, 2:42 pmYou welcome
Posted by Eta Uso Jr | April 17, 2013, 2:57 pmThanks big time ETA I will try ang surely get back to you.
Posted by Oriyomi Emmanuel | May 16, 2013, 7:36 amI did a security wipe on my 9700 and lost both ma email and bbm each time I click on d bbm icon it says CANNOT SETUP BBM then AN ERROR OCCURred with blackberry ID.and when I go to blackberry ID.it says unable to update blackberry account while its offline.av tried all I could.pls help.
Posted by jay | July 8, 2013, 1:55 amNiether of the steps didn’t work so now I’m stucked don’t have any idea how to get my bbm back
Posted by kamo | June 19, 2014, 8:47 amPlease send for me missing icons
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