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Restore Missing Blackberry Messenger Icon

The missing Blackberry Messenger Icon is a common occurrence these days. Some people try to re-download the blackberry messenger application when they notice this problem but of course, that option does not work.

If you find out that you cannot find your blackberry messenger icon anymore, there are two options to solving this;

FIRST OPTION [Revealing all invisible Icons / Folders]
It is possible that the Blackberry Messenger icon could have been hidden deliberately or unknowingly by you, a friend or someone else who had access to your blackberry phone. If this was the case, then these steps below would be all the solution you need;

  1. Go to the main screen of your blackberry phone.

       2. Press your menu key ( is the key with the blackberry logo on it) to display your already visible  icons / folders.

  • 3. Press the menu key again and a tab would pop out. If you have any hidden folders or icons, the tab would have the ‘Show All’ option (Please see picture below). Select the ‘Show All’ option to reveal all the hidden icons / folders on your main menu. Feel free to repeat the ‘Show All’ action inside each folder, as your Blackberry Messenger icon could have been hidden in your main menu or in any of your folders.

SECOND OPTION [Wipe Handheld]
If your case was not as explained in the first option, then this second option is for you.

It is a confirmed and personally tested fact that, a Missing Blackberry Messenger Application cannot be restored by just downloading and reinstalling the app. In this scenario, you would have to first ‘Wipe your Handheld’. Wiping your handheld will delete all your settings, contacts and every data you have ever stored on the phone, therefore before you use the ‘Wipe Handheld’ option, I advise you do a backup.

N/B: You do not need to backup your memory card as its contents are NOT tampered with during a phone wipe.

Wiping your handheld would restore your blackberry phone to factory settings. Once this has been done, your blackberry icon would appear (i.e. only if it was part of the factory installed applications); otherwise, just simply download and install it and you are good to go.

*Below is an example of how to ‘Wipe a Blackberry Curve 8900’

  • Go to Settings > Options > Security Options > General Settings > Then press the menu key (signified with blackberry logo) and select the ‘Wipe Handheld’ option.

*Please note that finding the ‘Wipe Handled’ option under Settings, differs depending on your blackberry model and the operating system in use.


About Eta Uso Jr

You won't be wrong in defining me as a combination of creativity, humility and discipline. People say I am Young, Smart and Incredibly Intelligent. An outstanding Electrical / Electronic Engineer with a Masters in Artificial Intelligence and Computing. Also possessing great passion for Information Technology and an ever active Delegate at the yearly GITEX Technology Week, Dubai, UAE - The Middle-East's most prestigious Information Technology event.


31 thoughts on “Restore Missing Blackberry Messenger Icon

  1. thanks Eta this really helps

    Posted by Anonymous | December 1, 2011, 3:26 am
  2. Thanks. I’ve looked everywhere for a solution and most recommendations were so complicated. I simply found I had marked the missing icons as “hide” Your solution helped me to discover this with no complicated moves.

    Posted by Sondra | January 27, 2012, 1:28 pm
  3. a new bbm version showed up n i tried downloading but i didn’t finish d process so i discovered my bbm icon disappeared.How can u help me out?

    Posted by akinseye yejide | February 12, 2012, 1:52 pm
  4. Hello,having same problem as written above but the thing is I actually flashed my phone recently and have since been trying to download my bbm,bb app,twitter and all but anything I download all this it gives me a report which reads “installation successful” but can’t find any of these application.would really appreciate if you could help out.thanks

    Posted by cupid | May 19, 2012, 10:31 am
  5. Thanks a lot Eta.

    Posted by ronny malalek | May 22, 2012, 9:17 am
  6. Tnks but pls hw do I do d backup before d wipe handheld? Tnks

    Posted by gina | July 5, 2012, 7:51 pm
  7. iv got the same problem i downloaded apps world and lost bbm

    Posted by Anonymous | December 16, 2012, 7:00 pm
  8. had same problem downloaded apps market and lost my bbm now trying to get it back

    Posted by mark | December 16, 2012, 7:02 pm
  9. I clicked the ‘Show All’ option, and I found the BBM icon, but it’s transparent. I tried to delete it by going to my applications, but the ‘Delete’ option was not available. I’m using a Curve 9330.

    Posted by Jennifer | December 27, 2012, 3:13 pm
  10. Hi Eta, how are you today? I have done ‘ wipe handheld’ yet cant find the bbm. and when i try to install it says ‘error- no cached credentials’. Please what do i do in this case

    Posted by Duchess | January 18, 2013, 9:19 am
  11. Hi Eta, I have wiped handheld yet i cant find the bbm icon. and when i try to download it , a pop up says ‘ error- no cached credentials’ what do i do in this case

    Posted by lizzyberry2001 | January 18, 2013, 9:22 am
  12. Plz..I av tried d ‘show all’ optns..bt d icon is still unavailable!

    Posted by Sophy | February 3, 2013, 10:07 am
  13. hi how do i backup before d hand held option

    Posted by bee'divine | April 4, 2013, 5:42 pm
  14. thanks it worked

    Posted by Anonymous | April 17, 2013, 2:42 pm
  15. Thanks big time ETA I will try ang surely get back to you.

    Posted by Oriyomi Emmanuel | May 16, 2013, 7:36 am
  16. I did a security wipe on my 9700 and lost both ma email and bbm each time I click on d bbm icon it says CANNOT SETUP BBM then AN ERROR OCCURred with blackberry ID.and when I go to blackberry ID.it says unable to update blackberry account while its offline.av tried all I could.pls help.

    Posted by jay | July 8, 2013, 1:55 am
  17. Niether of the steps didn’t work so now I’m stucked don’t have any idea how to get my bbm back

    Posted by kamo | June 19, 2014, 8:47 am
  18. Please send for me missing icons

    Posted by zanele | July 17, 2014, 3:14 am
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