To use the Nigerian Mobile Number Portability System (MNP), subscribers would be required to submit certain documents. “To move your number to a new mobile operator, you need to bring proof of identity such as identity card, passport or driving licence or an officially-validated photographic identity document. Also, the mobile number you wish to port must be validly registered.”
Subscribers can also port their numbers at any customer care office, retail shop or outlet of their chosen new service provider and meet with the authorized sales person to request to port their number.
Executive Vice Chairman of NCC, Dr. Eugene Juwah also stated that porting is not available by telephone, online or other electronic means.
Meanwhile, subscribers wishing to change their operators to a preferred network are expected to terminate service with their existing service provider before initiating porting with the new service provider.
In Nigeria’s model of porting, Juwah said that both post-paid and pre-paid customers will be able to port their numbers but however, added that once the porting process is complete, postpaid customers are required to settle their outstanding bills to their previous service provider including any early termination fees.